FAQ
Frequently Asked Questions
How do I book a ride?
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Call us daily, 8 AM to midnight, at (330) 999-9995 or book online through our secure reservation system. Our team will confirm every detail.
What areas do you serve?
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We serve Cleveland Hopkins International Airport (CLE), Downtown Cleveland and all of Northeast Ohio. Long-distance and out-of-town transfers are available on request.
How far in advance should I book?
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We recommend booking at least 24 hours ahead. Same-day rides may be possible during our daily hours, 8 AM to midnight — please call us to check availability. Early airport pickups available by reservation.
What happens if my flight is delayed?
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We track your flight in real time and adjust your pickup automatically. There's no extra charge for reasonable flight delays.
What vehicles do you offer?
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Luxury sedans (up to 4 passengers), premium SUVs (up to 6), Executive Sprinter vans (10–15) and mini coaches (20–25).
Are your chauffeurs trained and background-checked?
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Yes. Every chauffeur is professionally trained and background-checked, and committed to safe, discreet, courteous service.
Do you offer airport meet-and-greet?
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Yes. Your chauffeur can meet you inside the terminal with a name sign and assist with your luggage.
Do you offer corporate accounts?
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Yes. We offer corporate accounts with priority booking, flexible billing and dedicated support.
How can I pay?
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We accept all major credit and debit cards, as well as corporate billing for approved accounts.
Do you provide long-distance trips?
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Yes, long-distance and out-of-town transfers are available on request. Call us for a quote.
Open Daily 8 AM – Midnight
Still have a question?
Speak with our team daily, from 8 AM to midnight.
(330) 999-9995